Solutions Engineer, Roku Experiences

About the role

We are seeking a talented Solutions Engineer to join our team. Reporting to the Sr. Manager of Technical Operations, you will work closely with internal Product and Engineering teams to build innovative native ad placements that reach millions of viewers across Roku’s industry-leading CTV operating system.  

For New York Only - The estimated annual salary for this position is between $122,000 - $145,000 annually.

Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location.

This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.   

What you'll be doing

• Act as subject matter expert for native display and video ads across the Roku Homescreen environment. 
• Partner with Product Managers to support quarterly feature releases relating to native ads. Work closely with technical team leads (Product/Eng/QA) to define end-to-end-serving workflows and ensure the successful rollout of emerging native ad products and features.  
• Establish best practices for campaign management with a focus on strong communication and documentation. Create comprehensive process guides to support Ad Operations team members taking on new campaign trafficking workflows and assist with training.  
• Serve as escalation lead to resolve campaign delivery and performance issues. Leverage core ad platform knowledge to effectively troubleshoot issues and drive resolutions for internal stakeholders including Ad Operations, Product, and Engineering.  
• Develop dashboards and custom reports to monitor ad delivery across a variety of custom ad environments, including the Roku City Screensaver and Showrooms.  
• Partner with technical team leads to flag service disruptions, resolve system outages, and advise on improvements that can improve ad performance.  
• Working with Senior Engineers and Product Managers to define the next generation of products, services, and applications within the Roku Ad Platform, including identifying gaps in the existing system and designing alternatives that are scalable, robust, and easy to maintain. 
• Contributing to the vision, strategy, and execution for the Technical Operations, QA, Product, and Engineering groups across the Roku Advertising Network. 

We're excited if you have

• 5 years experience in AdTech/MarTech at a top-line CTV publisher or CTV ad platform preferably as a Solutions Engineer, Implementation Consultant, or Professional Services Engineer.  
• 1-3 years of experience with big data visualization tools like Looker, DataDog, Tableau, or similar.  Ability to develop custom dashboards, looks, and views. Exposure to and working knowledge of SQL, HIVE, or another database architecture is required. 
• Comprehensive experience in trafficking CTV video and display campaigns. 
• Track record of success in providing technical support for external and internal stakeholders, particularly while overseeing complex integrations.  
• Ability to communicate concisely, and effectively, verbally and in writing to different audiences such as Product, Engineering, Operations, and Sales. 
• Strong critical-thinking, analytical, logical, and results-oriented skillset focusing on data analysis, reconciliation, and transformation. 
• Highly proficient in Excel, including pivot tables, chart-making, and manipulation of large data sets. 
• Analytical mindset, project management-oriented, deadline-driven, and process-oriented with a solutions-oriented composition. 
• Experience working with engineering to triage and resolve issues quickly and efficiently.  
• Minimum of a bachelor’s degree (preferably in Engineering/Computer Science). 

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